Last updated: 27 August 2026
This Cookie Policy explains how General Home Services (“we”, “us” or “our”) uses cookies and similar browser technologies on https://1234.neurogena.net. It is written for visitors in the United Kingdom. It should be read alongside our Privacy Policy, which explains more generally how personal information may be handled when you use this website.
What cookies and similar technologies are
Cookies are small text files that a website can place on your browser or device. Similar technologies include local storage, session storage and other browser-based mechanisms that allow a website to store or read a limited item of information. Depending on the technology and its purpose, information may include a preference, a choice you have made, a technical identifier, browser settings or details needed to remember an interaction.
Not every technology described as a “cookie” is technically a cookie. This website’s consent mechanism uses browser local storage. Local storage remains in the browser until it is cleared or changed by the website or visitor; it is not normally removed automatically when a browsing session ends. We use the term “cookies” in this policy to include cookies and similar technologies where that makes the explanation easier to follow.
Why this website uses browser storage
The website currently uses a custom consent manager to remember your cookie preference. Without remembering that choice, the website could repeatedly ask you to make the same decision each time you view a page. The consent manager records the choice in browser local storage under the key ng-cookie-consent-v1.
This storage is used only to maintain your consent preference. It is not an optional analytics, advertising or social-media technology. The information held under this key is limited to the preference needed for the consent manager to operate. It does not have a stated fixed expiry period in the website brief: it remains in your browser unless you revise your choice through Cookie settings, clear relevant browser storage, or the website changes or removes it.
Cookie categories and current position
The consent manager presents the following categories so that visitors can make informed choices. Their availability in the settings interface does not mean that every category is currently active.
- Strictly necessary: These technologies are needed for essential website operation or to record a visitor’s privacy choice. The consent-preference storage described in this policy falls into this category.
- Functional: These would support optional features or remember non-essential preferences. No functional cookies or comparable optional technologies are currently installed.
- Analytics/performance: These would help measure how visitors use pages or identify technical performance issues. No analytics or performance provider scripts, cookies or similar technologies are currently installed.
- Advertising/targeting: These would be used to build audiences, measure advertising activity, limit repeated advertising or tailor advertising. No advertising or targeting provider scripts, cookies or similar technologies are currently installed.
- Social media: These would be set through social-media features, embedded content or sharing tools. No social-media cookies or similar technologies are currently installed.
If optional technologies are introduced in the future, they will remain blocked unless and until the relevant choice is made through the consent manager, where consent is required. This policy will be reviewed to reflect a material change in the technologies actually used.
Technologies currently used
| Technology | Provider | Category | Purpose and information handled | Duration |
|---|---|---|---|---|
ng-cookie-consent-v1 browser local storage key | General Home Services | Strictly necessary | Stores the visitor’s consent preference so the consent manager can apply and remember that choice. | Persistent browser storage. It remains until the visitor changes the choice, clears browser storage, or the website removes or changes the key. |
There are no known optional third-party providers, optional provider scripts or optional cookies currently installed on the basis of the information available for this website. We do not list speculative vendors, cookie names or expiry periods. Browser settings, extensions, security software and content delivered outside this website may affect what your browser displays, but they are not evidence that this website has set a cookie.
First-party and third-party technologies
A first-party cookie or storage item is created by the website you are visiting. The consent-preference storage currently used by General Home Services is first-party browser storage. A third-party cookie or similar technology is created by another organisation, usually where a page includes that organisation’s content, code or functionality.
No known third-party cookie providers are currently installed for the optional categories described above. If a third party is added later, its role, the category involved and any relevant information about processing outside the United Kingdom will be considered before the technology is activated. Where required, the consent manager will provide a choice before that optional technology is allowed to run.
Session and persistent storage
Session cookies generally expire when you close your browser. Persistent cookies stay on a device for a set period or until they are deleted. Local storage is generally persistent rather than session-based, but its actual availability can be affected by your browser settings, private-browsing mode, browser updates and manual deletion.
The consent manager’s local-storage key does not have a separate published automatic expiry period. Its practical purpose is to retain your preference until it is changed or cleared. If you clear browser cookies or site data, the website may no longer be able to recognise the preference previously stored and may ask you to choose again. This is an expected consequence of clearing browser data, not a change to your underlying rights or choices.
Legal basis and UK rules
In the United Kingdom, the Privacy and Electronic Communications Regulations (PECR) set rules for storing information on, or accessing information from, a person’s device. In general, non-essential cookies and similar technologies require clear information and the visitor’s consent before they are used. The UK GDPR and the Data Protection Act 2018 may also apply where information obtained through those technologies relates to an identifiable individual or is otherwise personal data.
The consent-preference storage is used because it is strictly necessary to provide and remember the choice requested by the visitor through the consent manager. It is therefore treated as an essential technology rather than an optional category. Functional, analytics/performance, advertising/targeting and social-media technologies are not currently installed. If any are introduced and are not strictly necessary, they will not be activated unless the visitor has made the relevant affirmative choice through Cookie settings where PECR requires consent.
Consent is not assumed from silence, continued browsing or a pre-selected optional setting. Rejecting optional categories must be as straightforward as accepting them. Choosing to reject optional categories does not remove the consent-preference storage that is needed to record that decision.
Your choices and the consent manager
When the consent manager is shown, you can accept optional categories, reject them, or customise your choices by category. The website is designed to keep optional technologies blocked unless you select them. As no optional provider scripts or known optional cookies are currently installed, selecting or rejecting optional categories does not currently enable a listed provider.
You can revisit your decision at any time by using the fixed Cookie settings button available on the website. From there, you can change a category choice or withdraw a previous optional consent. Withdrawal is as easy as giving consent: reopen Cookie settings, choose the revised preference, and save or confirm it through the controls provided. The consent manager will update the preference stored under ng-cookie-consent-v1.
Withdrawing a choice prevents future use of the relevant optional category through this website. It cannot automatically remove information that may already have been processed before withdrawal by an optional technology that was validly enabled at that time. Since no such optional technologies are currently installed, no optional provider is identified in this policy.
Browser controls and their effects
Most browsers let you view, delete or block cookies and other stored website data. The names and locations of these controls vary by browser and device. You may also use private-browsing settings or browser extensions, subject to your own assessment of their effect.
If you block or clear all browser storage, the consent manager may be unable to remember your decision. You may then see the consent choices again on a later visit. Blocking essential browser storage can also affect features that depend on a preference being retained. Browser-level controls operate separately from the Cookie settings button; changing one may not automatically update the other until you make a new choice in the relevant control.
International transfers and related privacy information
No optional third-party provider is currently identified in connection with the cookie categories on this website. We therefore do not describe a specific international transfer, provider location or safeguard that has not been established. If optional third-party technology is added in future and it involves processing personal data outside the United Kingdom, the relevant information and safeguards will be addressed in the Privacy Policy and, where appropriate, in the Cookie settings information before the technology is enabled.
For information beyond browser technologies, including the wider handling of personal information and the rights that may apply under UK data-protection law, please read the Privacy Policy. This Cookie Policy concerns the limited browser-storage practices described here and does not replace that wider information.
Changes to this policy
We may update this policy when the website’s use of cookies or similar technologies changes, when the consent manager changes, or when clarification is needed. The “Last updated” date at the beginning of this page shows when this version was most recently revised. A revised policy applies from the date it is published. Where a change affects optional technologies or requires a new choice, the consent manager will be used to seek that choice before the relevant technology is activated where required.
Questions about this policy
If you have a question about the cookie information on this website or need help finding Cookie settings, you can contact General Home Services by phone on +44 800 121 2121 or write to: Unit 17, Sulivan Enterprise Centre, Sulivan Rd, London SW6 3DJ, United Kingdom.