Last updated: 27 August 2026
This Privacy Policy explains how General Home Services handles personal data when you use https://1234.neurogena.net, read its information, or submit a household-task request through the website. It is written for people in the United Kingdom and should be read together with the site’s Cookie Policy. This notice is intended to provide clear information about our practices; it does not replace your legal rights under applicable data-protection law.
1. Who is responsible for your data
General Home Services is the operator of this website and acts as the data controller for the personal data described in this notice. This means that it decides why and how that data is used for the website and its request form.
The controller operates from Unit 17, Sulivan Enterprise Centre, Sulivan Rd, London SW6 3DJ, United Kingdom. If you have a privacy question, wish to exercise a data-protection right, or need to discuss a request, you can contact the controller by phone on +44 800 121 2121. Please explain that your call concerns privacy and provide only the information needed to identify the relevant request or record.
2. Scope of this notice and who it covers
This notice applies to visitors to https://1234.neurogena.net, people who submit the request form, and people whose details are included in a request submitted through the site. It applies to personal data processed in connection with the website’s informational content and household-task request process.
The site does not provide user accounts, public comments, or newsletters. If you provide information about another person, you should ensure that you are entitled to do so and that they understand their details may be passed to us for the purpose stated in the form.
3. Personal data we collect and where it comes from
The main source of personal data is you. When you complete the request form, the site may collect your full name, phone number, postcode, selected household-task topic, free-text details of the request, and your indication of consent. The free-text field may contain additional information that you choose to provide. Please do not include unnecessary sensitive information, such as health information, financial information, identity-document details, or information about other people unless it is genuinely relevant and you are permitted to share it.
The cookie consent manager also uses necessary local storage to remember your consent choice. Local storage is information held in your browser on your device. It may record the choice you make about the consent prompt so that the prompt can operate properly and your preference can be recognised on later visits. We do not state that this mechanism identifies you personally unless the information held by it is combined with other data in a particular case.
We do not obtain personal data from public profiles, data brokers, or public comment areas as part of the ordinary operation described in this policy.
4. Why we use personal data and our legal bases
We use request-form information solely to review the request and respond by phone. The legal basis for this processing is your consent, indicated when you submit the form. Your name, phone number, postcode, selected topic, and relevant description help us understand what you have asked about and contact you about that request.
We may also use limited information to administer the website, protect it from misuse, investigate a security issue, maintain appropriate records, and comply with applicable legal obligations. Where this is necessary, the legal basis will be our legitimate interests in operating a secure and functional informational website, or a legal obligation where the law requires processing. We balance those interests against your rights and use only the data reasonably needed for the relevant purpose.
We do not use request information for direct marketing, behavioural advertising, or profiling. We do not make decisions about you solely by automated means.
5. Whether you must provide data
You can browse the informational parts of the site without submitting the request form. Providing form information is voluntary. However, if you choose not to provide the information needed to identify your request and call you back, we may be unable to review it or respond by phone. You may provide only the details that are relevant to your household-task topic, subject to the form fields required for it to function.
Your consent indication is needed before the request can be processed for the stated contact purpose. You may withdraw consent later, as explained below, but withdrawal does not affect processing that was lawful before it was withdrawn.
6. Cookies, local storage and similar technologies
The site uses necessary local storage through its cookie consent manager to record and apply your consent choice. This is used for the functioning of the consent mechanism rather than for advertising or visitor profiling. The site’s Cookie Policy provides further information about cookies and similar technologies, including how consent choices can be managed where applicable.
Under the Privacy and Electronic Communications Regulations 2003 (PECR), consent is generally required for non-essential cookies and similar technologies. Necessary storage that is required for the operation of the consent mechanism may be used without the same consent requirement where permitted by PECR. Browser settings can also affect local storage, although clearing browser data may remove a saved consent choice and cause the consent prompt to appear again.
7. Who may receive personal data
Personal data is handled by the controller and by people authorised to deal with website administration or incoming requests, only where they need access for the purposes in this policy. We do not sell personal data or disclose it for others’ independent marketing purposes.
Where technical support is needed to host, secure, maintain, or operate the website or its form, relevant data may be made available to service providers acting on our instructions. Such providers are expected to process data only for the relevant operational purpose and with appropriate confidentiality and security obligations. The site does not describe any additional third-party integration beyond the cookie consent manager; we will not claim the use of providers or integrations that are not actually present.
We may disclose information where this is reasonably necessary to establish, exercise, or defend legal claims, to protect the rights or safety of people, or where disclosure is required by applicable law, a court, a regulator, or another authority with lawful powers.
8. International transfers
We do not describe routine international transfers as part of the website’s stated operation. If a future technical provider processes personal data outside the United Kingdom, we will assess the transfer before it takes place. Where required, we will use an adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses, or another lawful safeguard recognised under UK data-protection law. We will also consider whether supplementary measures are needed in the circumstances.
You may ask by phone whether an international transfer applies to personal data relating to your request and, where applicable, for information about the safeguard used.
9. How long we keep information
We keep request-form information only for as long as is reasonably necessary to review the request, respond by phone, deal with any related follow-up, and meet any applicable record-keeping, legal, or security need. We do not set an artificial retention period that ignores the context of an individual request. Instead, records are reviewed against practical criteria including whether the request has been resolved, whether further contact is reasonably expected, whether a concern or legal issue remains open, and whether retention is required by law.
When information is no longer needed for these purposes, it should be deleted or made anonymous where this is feasible. Consent-choice information stored locally in your browser remains there until it expires according to the consent manager’s operation or is removed through browser controls. A retained copy may remain temporarily in secure system backups until those backups are routinely replaced.
10. Security and data minimisation
We aim to limit collection to information that is relevant to the request and to restrict access to those who need it. Reasonable organisational and technical measures are used to help protect information against accidental loss, unauthorised access, alteration, disclosure, or misuse. These measures may include access controls and procedures for handling website information appropriately.
No website, device, or method of transmission can be guaranteed completely secure. You can reduce risk by providing only necessary details in the form and by avoiding sensitive information in the free-text field. If you believe your information may have been exposed or misused in connection with this site, please call +44 800 121 2121 promptly.
11. Your rights under UK data-protection law
Subject to the conditions and limits in the UK GDPR and the Data Protection Act 2018, you may have the right to:
- ask for confirmation of whether we process your personal data and request access to it;
- ask us to correct inaccurate or incomplete personal data;
- ask for personal data to be erased in certain circumstances;
- ask us to restrict processing in certain circumstances;
- object to processing based on legitimate interests where your circumstances give you grounds to object;
- receive personal data you provided in a portable format, or ask for it to be transmitted to another controller, where the legal conditions for data portability apply;
- withdraw consent where processing is based on consent; and
- ask for a review of a decision if you believe a decision has been made solely by automated means with legal or similarly significant effects. As stated above, this site does not use such automated decision-making.
To make a request, call +44 800 121 2121 and state which right you wish to exercise. We may need reasonable information to verify your identity and locate the relevant record. This protects your data from being disclosed to someone else. We will respond in line with the timescales and requirements that apply under UK data-protection law. Some rights are not absolute, and we will explain if an exception applies.
12. Consent, objections and contact preferences
Where you have given consent for us to review a form submission and respond by phone, you may withdraw that consent at any time by calling +44 800 121 2121. Tell us enough to identify the request, such as your name and the phone number used in the form. After withdrawal, we will stop the consent-based processing unless another lawful basis permits or requires limited retention, for example to resolve a legal issue or maintain a necessary record.
The site does not use your request information for direct marketing and does not carry out profiling for marketing purposes. If our processing were ever based on legitimate interests, you would have the right to object on grounds relating to your particular situation. We would stop that processing unless we could demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing was needed for legal claims.
13. Complaints to the Information Commissioner’s Office
We encourage you to raise a privacy concern with us first by phone so that we can understand and consider it. You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection, if you believe that your personal data has been handled in a way that breaches UK data-protection law. The Information Commissioner’s Office provides current complaint guidance through its official public channels.
14. Children’s information
This website is intended for a general audience seeking information about everyday household tasks. It is not designed to collect personal data from children. A child should not submit a request form without appropriate involvement from a parent or guardian. If you believe that a child has provided personal data through the site, contact us by phone so that the matter can be reviewed and, where appropriate, the information can be removed.
15. Changes to this Privacy Policy
We may update this Privacy Policy when the website’s practices, legal requirements, or the way the cookie consent manager operates changes. The updated version will be published on https://1234.neurogena.net with a revised “Last updated” date near the beginning of the policy. Material changes will be explained in the updated text in a way that is appropriate to the nature of the change.
This policy applies from the date shown above.