Last updated: 27 August 2026
These Terms of Use govern access to and use of General Home Services, available at https://1234.neurogena.net (the “Website”). The Website is an informational resource about everyday household tasks and general home maintenance topics for people in the United Kingdom. By using the Website, you agree to these Terms of Use. If you do not agree with them, please do not use the Website.
1. Who operates the Website and acceptance of these terms
General Home Services operates this Website as a non-commercial source of general information. The Website may include explanatory material about household tasks, practical preparation, and ways to make a request for a telephone response. A request form is not a confirmation that assistance will be provided, accepted, scheduled, or available.
These Terms apply to visitors, people who read or share Website material, and people who submit information through a form made available on the Website. They apply each time you access the Website. If you use the Website on behalf of another person or organisation, you are responsible for ensuring that you have authority to do so and that they understand these Terms.
2. Eligibility and permitted use
You may use the Website for lawful, personal, informational purposes. You must use it in a way that respects the rights of others, does not interfere with its operation, and complies with applicable law in England, Wales, Scotland, Northern Ireland, and any other place from which you access it.
The material on the Website is intended to help readers understand general household-task topics. It is not a substitute for an assessment of a particular property, appliance, fixture, structural issue, electrical installation, gas installation, plumbing system, safety concern, or personal circumstance. Before acting, users should consider the condition of the home, the relevant instructions, and whether a task requires appropriately qualified or authorised assistance.
You may view, print, or save reasonable extracts of Website content for your own private, non-commercial reference, provided that you keep all copyright and other proprietary notices intact. This permission does not give you ownership of the content or a right to make it available as your own work.
3. Prohibited conduct
You must not misuse the Website. In particular, you must not:
- use the Website for unlawful, fraudulent, defamatory, threatening, abusive, discriminatory, or misleading purposes;
- attempt to gain unauthorised access to the Website, its hosting environment, forms, data, or any related system;
- introduce viruses, malware, harmful code, or material designed to interrupt, damage, or overload the Website;
- use automated tools to scrape, copy, index, harvest, monitor, or extract content or form data without permission, except where permitted by applicable law;
- remove copyright notices, present Website material as your own, or reproduce substantial parts of it beyond the limited personal use described in these Terms;
- submit false contact details, impersonate another person, or provide household information that you are not entitled to share;
- use a request form to send spam, promotional material, abusive messages, confidential third-party information, or content unrelated to a household-task enquiry; or
- interfere with another person’s use of the Website or attempt to bypass security or access controls.
We may take reasonable steps to protect the Website and its users where misuse is suspected, including restricting access where this is necessary and proportionate. Nothing in this section limits any rights or remedies available under applicable law.
4. Request-form submissions and household information
The Website may provide a form for you to describe a household task and request a telephone response. The form is a communication tool only. Submitting it does not create a contract, does not confirm that any help will be provided, and does not amount to an appointment or commitment by either party.
Please provide information that is accurate, relevant, and limited to what is reasonably necessary to explain the task. Do not submit information that is especially sensitive unless it is genuinely necessary and you are comfortable providing it. Do not include bank details, payment information, identity-document numbers, passwords, security codes, or information about another person unless you have a lawful basis and appropriate authority to share it.
You remain responsible for the content you submit. By sending a form, you allow General Home Services to use the information for the limited purpose of reviewing the request and, where appropriate, responding by telephone. This permission does not transfer ownership of your information to General Home Services. Information handling is also subject to the Website’s Privacy Policy, where provided.
If the information supplied is incomplete, unclear, unsafe to act upon, or inappropriate for the form, a response may not be possible. You should not rely on a form submission for urgent action or emergency assistance. Where there is an immediate risk to people or property, contact the relevant emergency or appropriate local authority service instead.
5. Privacy, cookies and electronic communications
Where General Home Services processes personal data, it should do so in accordance with applicable UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018. The lawful basis, categories of personal data, purposes of processing, recipients, retention approach, and applicable rights should be explained in the Website’s Privacy Policy where those details apply. These Terms do not replace that information.
People may have rights in relation to their personal data, including rights to access, correct, erase, restrict, object to, or receive certain information, depending on the circumstances and the legal basis for processing. The availability and scope of a right can depend on the particular processing activity. A request made through the Website should contain enough information to allow the matter to be understood and handled appropriately.
Cookies and similar technologies may be used only in accordance with applicable law, including the Privacy and Electronic Communications Regulations (PECR) where relevant. If non-essential cookies or similar technologies are used, users should be given the information and choices required by law before those technologies are set or accessed. Essential technologies may operate where necessary for the Website to function or to provide a feature specifically requested by the user.
6. Intellectual property and limited permission
Unless stated otherwise, the Website’s text, layout, design, graphics, logos, database rights, and other original materials are protected by intellectual property laws. All rights not expressly granted in these Terms are reserved by General Home Services or the relevant rights holder.
You may not copy, adapt, translate, publish, distribute, publicly display, create derivative works from, or commercially exploit Website content without prior permission from the relevant rights holder, except to the extent permitted by law. Nothing in these Terms prevents lawful quotation, criticism, review, reporting, teaching, research, or other use permitted by copyright law, provided that the conditions for that use are met.
Names, logos, and marks displayed on the Website may be protected even where they are not registered. Their appearance does not grant a licence to use them. If you believe that material on the Website infringes your rights, you may raise the matter by telephone using the contact details below and provide enough information to identify the material and the concern.
7. Third-party material and external links
The Website may occasionally refer to or link to third-party websites, public resources, manufacturers’ instructions, or other material for convenience or context. Third-party material is outside the control of General Home Services. Its inclusion does not mean that General Home Services endorses, approves, verifies, sponsors, or guarantees the third party or its content.
You use third-party websites at your own discretion and should read their terms, privacy information, and safety guidance. General Home Services is not responsible for the availability, accuracy, legality, security, or practices of an external website. A link may be removed or changed where appropriate, but General Home Services is not obliged to monitor all third-party content continuously.
8. Availability, updates and suspension
We aim to keep the Website useful and accessible, but continuous, uninterrupted, secure, or error-free availability cannot be guaranteed. The Website may be unavailable because of maintenance, updates, technical faults, network issues, security measures, events outside reasonable control, or other operational reasons.
General Home Services may amend, correct, add to, remove, suspend, or withdraw content or Website features at any time. This may include changing or removing a request form. We do not undertake to update every item of information or to keep historic content available. Users should check the date of material where one is shown and exercise judgment before relying on information that may have changed.
9. Information disclaimer
The Website is provided for general informational purposes. Although reasonable care may be taken in preparing content, household conditions vary and information can become outdated, incomplete, or unsuitable for a particular situation. General Home Services does not represent that Website content will meet every user’s needs, be complete, current, or free from errors.
Nothing on the Website is intended to be legal, financial, medical, engineering, building-control, safety, or other professional advice. Do not treat general information as a diagnosis of a problem or as instructions to carry out work that requires specialist competence, permission, inspection, or certification. Always follow applicable safety requirements and product instructions.
This disclaimer is subject to mandatory law. In particular, it does not remove protections that cannot lawfully be excluded or limited under applicable consumer law.
10. Liability and responsibility
To the fullest extent permitted by law, General Home Services is not liable for loss or damage arising from use of, or inability to use, the Website; reliance on general information; a technical interruption; a third-party website; or content submitted by another user. This includes indirect or consequential loss where the law permits such a limitation.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any other liability that cannot be excluded or limited under the law of England and Wales. Nothing in these Terms is intended to restrict statutory rights available to consumers.
You are responsible for deciding whether Website information is suitable for your circumstances and for taking reasonable steps to protect your devices, data, home, and personal safety. If you submit content in breach of these Terms and this directly causes General Home Services loss, damage, or a claim by a third party, you may be responsible for reasonable losses that result, to the extent permitted by law. This does not apply where it would be unfair, disproportionate, or contrary to your statutory rights.
11. Changes, severance and waiver
General Home Services may update these Terms to reflect changes to the Website, applicable law, security requirements, or editorial practice. The current version will show its “Last updated” date near the beginning of this page. Continued use of the Website after an update means that you accept the updated Terms, except where a change cannot lawfully apply in that way.
If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be treated as removed or adjusted only to the minimum extent necessary. The remaining provisions will continue in effect. A failure or delay in enforcing a provision is not a waiver of that provision or of any other right.
12. Governing law, courts and contact
These Terms and any dispute or claim arising from or connected with them are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory right you may have to bring proceedings in the part of the United Kingdom where you live or under other applicable consumer protection law.
If you have a question, concern, or notice about these Terms or the Website, contact General Home Services by telephone on +44 800 121 2121 or write to: Unit 17, Sulivan Enterprise Centre, Sulivan Rd, London SW6 3DJ, United Kingdom. Please explain the issue clearly and identify the relevant Website page where possible.
All content on this website is provided. Copyright © 2026. Information is provided ‘as is’ solely for general informational purposes. It is not intended as advice. Please read our disclaimer for full terms.