Describe the task
Use the form to explain the task, room, item, surface and any access considerations.
A clear route from question to next step
The process is designed to collect useful information without unnecessary complexity.
Add your location
Provide your postcode so the request can be considered in the right local context.
Details are reviewed
The information is checked to understand whether further clarification is needed.
Receive a phone response
A team member responds using the phone number you supplied and explains possible next steps.
Before sending a request
Do not attempt to investigate gas, complex electrical, structural or hazardous-material issues. If there is immediate danger, contact the appropriate emergency service or qualified specialist.
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